Welcome to TiffinAI. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our WhatsApp-based tiffin planning service.

1. Information We Collect

When you use TiffinAI, we may collect:

• Your name
• WhatsApp phone number
• Child details such as name, age, food preferences, allergies
• Messages sent to TiffinAI (text or voice)
• Tiffin plan history
• Subscription/payment status

2. How We Use Your Information

We use your data to:

• Create personalized tiffin plans
• Avoid repeated meal suggestions
• Support Tamil / English responses
• Improve meal recommendations
• Manage subscriptions and billing
• Provide customer support

3. Voice Messages

If you send voice messages, they may be processed using trusted speech-to-text providers to convert audio into text for generating responses.

4. Data Storage

We securely store your account details and meal history using protected cloud systems. We take reasonable technical measures to prevent unauthorized access.

5. Data Sharing

We do not sell your personal data.

We may share limited data with trusted third-party service providers only when required for:

• WhatsApp messaging infrastructure
• AI response generation
• Speech-to-text processing
• Payment processing
• Analytics and performance monitoring

6. Child Information

TiffinAI may collect child-related information only for meal personalization. Parents or guardians are responsible for providing such information.

We do not knowingly market directly to children.

7. Your Choices

You may request to:

• Update profile details
• Delete your account
• Stop receiving messages
• Request deletion of stored history

8. Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, and improve user experience.

9. Security

No online system is 100% secure. However, we use commercially reasonable safeguards to protect your information.

10. Third-Party Services

TiffinAI may use third-party providers such as WhatsApp, payment gateways, cloud hosting, and AI services. Their own privacy policies may also apply.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page.

12. Contact Us

If you have any privacy-related questions, contact us:

Email: support@tiffinai.in
WhatsApp: +91 91764 45228